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Customer Service Agent: Mobile Kimberley in Kimberley, 08 February 2016

*Organization:

GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA)

*Position Title:

CUSTOMER SRVICE AGENT: MOBILE KIMBERLEY

*Ref No:

CSAM/NC/2016/01-1C

*Location:

Kimberley

*Position Type: 

Temporary

*Compensation:

R158 985 per year plus 37 % in lieu of benefits

*Job Description:

The successful candidate will be responsible for the following functions:

The purpose of the roles is:

  • To provide administrative functions and to resolve queries and complaints on first contact within the Clients Relationship Management environment.
  • Provide quality customer service within CRM Handle all face to face enquiries received effectively Follow up and finalize enquiries referred to other business units, within the agreed time frames.
  • Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame.
  • Update on all the relevant GPAA system.
  • Provide data inputs in the compilation of the reports.
  • Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care.
  • Compile and submit daily production statistics to the supervisor.
  • Check and update consolidated/escalation lists to the supervisor.
  • Provide Client liaison services within the office.
  • Respond to escalated queries within allocated time frame Interact with other departments with outstanding queries.
  • Relationship management on any changes happening in the various sections.
  • Provide/ request feedback to various clients and stakeholders.
  • Follow-up with business units and provide feedback to clients until cases are 18 finalized.
  • Effective and efficient administration of documents received.
  • Provide administrative support at outreach initiatives.

*Requirements:

  • An appropriate three year tertiary qualification with 18 months proven life insurance.
  • Employee benefit processing experience.
  • Client relationship management.
  • Client care OR A Grade 12 Certificate.
  • Senior Certificate (Matric) with three years proven experience in the life insurance.
  • Employee benefit processing environment.
  • Client relationship management.
  • Client care Knowledge of GEPF products and services will be an advantage.
  • Computer literacy that would include a good working knowledge of Microsoft Office products.
  • Valid driver’s license (of at least one year old).
  • Proficiency in English is a requirement and the ability to speak any of the indigenous languages spoken in the Province and Afrikaans.
  • Excellent presentation skills.
  • Excellent communications skills, both verbal and written.
  • Ability to communicate with clients.
  • Time management skills Self-management – being able to work independently.

*How to Apply:

Please forward your application, quoting the relevant reference number, Government Pensions Administration Agency,Private Bag X63, Pretoria 0001 OR 11 Old Main Road, Kimberly.

*Contact Information:

Mapule Mahlangu

☎ Tel: 012-399 2639

*Closing Date:

08 February 2016, 12H00.

No late applications will be considered.

*Additional Information:

One Customer Service Agent Position is currently available at the Government Pensions Administration Agency at Northern Cape Region. The position will be filled as 24 months contract position.


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