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CUSTOMER SERVICE AGENT: NORTH WEST in Kimberley, 6 November 2015

*Organization:

GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA)

*Position Title:

CUSTOMER SERVICE AGENT: NORTH WEST

*Ref No:

CSA/NC/2015/10-1P

*Location:

Kimberley

*Position Type: 

Permanent

*Compensation:

R158 985 per year (basic salary)

*Job Description:

  • Provide quality customer service within CRM.
  • Handle all face to face enquiries received effectively.
  • Follow up and finalize enquiries referred to other business units, within the agreed time frames.
  • Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame.
  • Update on all the relevant GPAA systems.
  • Provide data inputs in the compilation of the reports.
  • Report any issues/make recommendations with regards to on-going service improvements and maintain a high level of client care.
  • Compile and submit daily production statistics to the supervisor.
  • Check and update consolidated/escalation lists to the supervisor.
  • Provide Client liaison services within the office.
  • Respond to escalated queries within allocated time frame.
  • Interact with other department with outstanding queries.
  • Relationship management on any changes happening in the various sections.
  • Provide/ request feedback to various clients and stakeholders.
  • Follow-up with business units and provide feedback to clients until cases are finalized.
  • Effective and efficient administration of documents received.
  • Provide administrative support at outreach initiatives.

*Requirements:

  • An appropriate three year tertiary qualification with 18 months proven life insurance/employee benefit processing experience/client relationship management/client care OR A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in the life insurance/employee benefit processing environment/client relationship management/client care.
  • Knowledge of GEPF products and services will be an advantage.
  • Computer literacy that would include a good working knowledge of Microsoft Office products.
  • Valid driver’s license (of at least one year old).
  • Proficiency in English is a requirement and the ability to speak any of the indigenous languages spoken in the Province as indicated: Tswana and/or Afrikaans.

*How to Apply:

Hand deliver to 34 Hamilton street, Arcadia, Pretoria or post to Private Bag X63, Pretoria, 0001 before 12h00 noon on the closing date.

*Contact Information:

Thenjiwe Gasa

☎ Tel:  012- 319 1304

*Closing Date:

6 November 2015

*Additional Information:

A Customer Service Agent position is currently available at the Government Pensions Administration Agency at Northern Cape Region. The position will be filled permanently


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