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HELPDESK OPERATOR in Pretoria, 05 August 2016

*Organization:

DEPARTMENT OF AGRICULTURE, FORESTRY AND FISHERIES

*Position Title:

HELPDESK OPERATOR

*Ref No:

254/2016

*Location:

Pretoria

*Position Type: 

Permanent

*Compensation:

R171 069 per year

*Job Description:

  • Log calls and administer the helpdesk system for the Department in order to ensure users satisfactory.
  • Log all user calls using the service helpdesk system.
  • Assign calls to the appropriate technician including contractors.
  • Provide helpdesk support to users.
  • Provide basic support on hardware, software and network problems, configuration and troubleshooting.
  • Render helpdesk support administration.
  • Maintain helpdesk system and extract appropriate reports.
  • Maintain helpdesk database.

*Requirements:

  • An applicant must be in possession of a degree/National Diploma in IT.
  • Appropriate experience in rendering of helpdesk services in an Information Technology environment or ICT desktop support.
  • Knowledge of Microsoft Office software packages, Microsoft networking environment and Microsoft Windows XP operating system.
  • Planning and organizing, communication/interpersonal and listening skills.
  • Problem-solving skills. Computer literacy.

*How to Apply:

Mr S. Gwarube

☎ Tel: (012) 319-6514/6195

daff27@humanjobs.co.za or fax: 086 537 5174

*Contact Information:

Gauteng: Reception, Agriculture Place, 20 Steve Biko Street (formerly Beatrix Street), Arcadia, Pretoria

*Closing Date:

05 August 2016 (unless otherwise stated)

*Additional Information:

This position is subject to job rotation and enrichment. The applicant must be able to learn quickly and be trained continuously.


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