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SERVICE DESK AGENT in Chief Directorate: Information Communication Technology, Head Office, 29 May 2017

*Organization:

DEPARTMENT OF LABOUR

*Position Title:

SERVICE DESK AGENT

*Ref No:

HR4/17/05/01 HO

*Location:

Chief Directorate: Information Communication Technology, Head Office

*Position Type: 

Permanent

*Compensation:

R183 558 per year

*Job Description:

  • Log incidents on IT Service Management (ITSM) system from incoming calls and emails.
  • Ensure that all related documentation is attached to the logged incidents and requests.
  • Manage call assigning and escalation.
  • Follow up and update all user and engineer activity on the logged calls where applicable.

*Requirements:

  • Grade 12 and A+ or N+.
  • One year experience in a Call Centre / Service Desk environment.

Knowledge:

  • Strong comprehension of English Language
  • Microsoft Applications literate
  • Processes and procedures
  • Service Desk environment

Skills:

  • Strong communication to provide high-quality customer service
  • The ability to listen and ask relevant questions
  • Exceptional written and oral communication
  • Fluent English
  • Analytical
  • Telephone Etiquette
  • IT Skills

*How to Apply:

Chief Director: Human Resources Management: Private Bag X117, Pretoria, 0001 or hand deliver at 215 Francis Baard Street FOR ATTENTION : Sub-directorate: Human Resources Operations, Head Office.

*Contact Information:

Ms R Mudau, ☎ Tel no: (012) 657 7505

*Closing Date:

29 May 2017 at 16:00

*Additional Information:


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